Customer support
How can we help?
For help with your plan, account, shopping list or membership, contact the MyPocketPT support team.
Contact us
Send feedback or report a problem
Email support@mypocketpt.com. Include the email address used for your account, but never send passwords, full card details or medical records.
MyPocketPT is a trading name of FARR WELLNESS TECHNOLOGIES LTD. Company number: 17478377. Registered office: 71–75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom. Email: support@mypocketpt.com.
Billing help
Website memberships are managed through Stripe. Purchases made in the iPhone or Android app are managed through the relevant app-store account. Your receipt shows which provider processed the payment.
For a website membership, open Account and select Manage or cancel with Stripe. If you cannot sign in, email support@mypocketpt.com from the address used for your account. Contact support for a cancellation or refund request under your statutory rights.
Account deletion
Signed-in members can delete their saved plan and progress from Account. You can also read the external account-deletion instructions.